As industries built on trust begin to intersect with artificial intelligence, new questions emerge about what should be automated and what must remain human. In this episode of The TechDental Podcast, Dr Randeep Singh Gill speaks with Sergey Osipov, co-founder of Placy AI and one of Europe’s most seasoned tech entrepreneurs, to explore how automation is redefining both real estate and dentistry. Drawing on his experience building and exiting multiple companies, including a billion-dollar prop-tech IPO, Sergey explains how AI agents are changing the way businesses operate, recovering up to 30% of lost leads, improving front-desk efficiency, and creating the transparency modern clients expect.

Sergey shares why trust remains the greatest barrier to AI adoption and why simply adding tools will not deliver transformation. Together, they outline what an AI-ready business looks like: clear systems, measurable data, and a culture that balances automation with empathy. For dental leaders, this episode offers a grounded roadmap for building scalable, tech-enabled practices that keep the human touch at the centre of care.

What You’ll Learn:

How AI agents are redefining customer experience across real estate and healthcare
Why up to 30 per cent of leads are lost, and how automation can close that gap
What it means to build a truly AI-ready practice rather than add another tool
How trust, transparency, and data discipline drive sustainable adoption
The difference between replacing people and reallocating human focus
Why leadership mindset, not technology, determines the success of automation
How human connection remains the foundation of every future-proof business

About the Guest:
Sergey Osipov is a seasoned technology entrepreneur and co-founder of Placy AI, a company transforming real estate through intelligent automation. With over twenty years of experience building and scaling tech ventures, Sergey has led companies across ad-tech, digital marketing, and prop-tech. He co-founded Cian, one of Europe’s largest real estate platforms, which achieved a $1.1 billion IPO on the New York Stock Exchange. Known for his ability to anticipate and act on industry shifts, Sergey has a track record of turning emerging technologies into practical, high-impact businesses. At Placy AI, he focuses on creating AI-powered agents that enhance efficiency, capture missed opportunities, and redefine how traditional service industries operate. Driven by curiosity and precision, Sergey continues to explore how human intelligence and artificial intelligence can work together to build smarter, more scalable enterprises.

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The Human - AI Partnership Every Dental Leader Needs