In this episode of The TechDental Podcast, Dr Randeep Singh Gill sits down with Sergey Osipov, co-founder of Placy AI and serial tech entrepreneur behind Cian’s $1.1 billion IPO, to explore how AI agents are redefining traditional workflows across real estate and healthcare. Sergey explains how automation can recover up to 30% of lost leads, streamline reception and scheduling, and build trust through data-driven transparency. Together, they discuss what it means to become a truly AI-ready business, one designed for efficiency, not just equipped with tools. Whether you’re a dental leader, practice owner, or clinician curious about scaling with technology, this conversation reveals how human insight and intelligent automation can coexist to create smarter, more resilient practices built for the next era of growth.
• Why AI agents are redefining service and client experience in both real estate and healthcare
• How automation can recover lost leads and strengthen team efficiency
• What it means to build an AI-ready organisation that scales sustainably
• Why trust, transparency, and culture drive successful AI adoption
• How to integrate intelligent systems without losing the human touch
Chapters:
00:00 Intro
01:37 From AdTech to PropTech: Sergey’s Journey to Placy AI
02:48 From Portals to AI Agents: The End of the Old Real Estate Model
10:21 The 30% Problem: How AI Recovers Lost Leads and Missed Calls
13:17 Real Estate Meets Dentistry: Parallels in Automation and Efficiency
16:24 The Human in the Loop: Why Empathy Still Drives Trust
20:20 Building AI-Ready Organisations: Beyond Tools to Transformation
22:44 Trust as the Final Barrier: Winning Confidence in AI Adoption
24:49 Data Discipline and the Future of Intelligent Practices
28:18 Rethinking Human Roles: Reallocation, Not Replacement
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Episode Resources:
Sergey Osipov LinkedIn: https://www.linkedin.com/in/osipov/
Placy Website: https://pro.placy.ai/
Dr Randeep Singh Gill on LinkedIn: https://www.linkedin.com/in/dr-randeep-singh-gill-576580357/
TechDental Website: http://www.techdental.com/