In this episode of The TechDental Podcast, Dr Randeep Singh Gill sits down with Adrian Dray, UK Director of Partnerships at CareStack, to unpack how cloud platforms and AI-powered telephony are changing the way practices scale. Drawing on his career as a data protection leader and dental tech strategist, Adrian explains why legacy ‘dental tax’ software holds practices back, how CareStack’s architecture enables real scalability, and why analysing patient calls is one of the most overlooked growth levers. Whether you’re running a single surgery or building a group, this conversation delivers practical insights on compliance, systems, and growth strategies that help practices thrive.
• Why legacy systems create risk and waste in dental practices
• The compliance pitfalls to watch when adopting new technology
• Why telephone calls are the most overlooked growth lever in dentistry
• What separates practices that thrive with AI from those that fall behind
Chapters:
00:00 Intro: Why Dentistry Needs a New Kind of Tech Partner
02:40 Adrian Dray on the ‘Dental Tax’ and Broken Systems
08:53 What an All-in-One Platform Really Means for Practices
13:37 Scaling from Five to Fifty: The Architecture Behind Growth
18:50 Phone Calls as the Hidden Bottleneck in Patient Acquisition
26:57 From Shock to Clarity: Fixing Leaks at Reception
28:04 Closing Thoughts and Key Takeaways
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