In this episode of The TechDental Podcast, Dr Randeep Singh Gill speaks with Adam Smith, Director at Boxly AI, about why AI adoption fails when workflow discipline is missing and how practices can fix the real problem upstream.
This conversation explores:
Why missed calls and slow response times are symptoms, not root causes
How AI should assist teams rather than replace them
The difference between automation and assisted intelligence
Why lead management, follow-up, and response time drive predictable growth
How DSOs can build ROI cases for AI using real operational metrics
The future of front-of-house roles in a high-performing dental practice
Adam shares a real case study showing how a multi-site group increased conversion from 12% to over 33% by fixing workflow bottlenecks before layering in automation.
This episode is essential viewing for:
Dental practice owners
Group and DSO leaders
Dental tech founders
Investors and operators focused on scalability and predictability
📌 This is a systems-level discussion on how dentistry enters the cognitive age.
🎙 Connect with the Host
Website: www.techdental.com
Email: info@techdental.com
LinkedIn: https://www.linkedin.com/in/dr-randeep-singh-gill-576580357/
👤 Guest
Adam Smith
LinkedIn: https://www.linkedin.com/in/adamsmithenquirybot/
Company: https://www.linkedin.com/company/boxlyai